1. The agreement
These Terms govern use of the Reveelr platform by the organization that creates an Account ("Customer") and its Members. By creating an Account or using the service you accept these Terms. If you're accepting on behalf of an organization, you confirm you have authority to bind it.
2. Accounts, workspaces & roles
An Account may contain multiple workspaces and Members with roles (Owner, Admin, Member at account level; Admin, Editor, Reviewer, Viewer per workspace). The Customer is responsible for its Members' actions, for keeping credentials confidential, and for granting roles appropriately. Audit records of member actions are part of the service.
3. Acceptable use
You agree to: (a) send outreach only in compliance with applicable law (CAN-SPAM, GDPR/PECR, CASL and equivalents), including honoring opt-outs and identifying yourself truthfully; (b) deploy the beacon only on properties you own or are authorized to instrument, with any legally required notices or consent; (c) not use prospecting adapters to harass, discriminate, or build datasets prohibited by law; (d) not resell, scrape, or reverse-engineer the service. We may suspend workspaces that materially breach this section, with notice where practicable.
4. Sending & deliverability
Outreach requires human approval within the review queue; the Customer is the sender of record for all messages. We may throttle or pause sending to protect recipient experience and sender reputation (e.g., bounce spikes, spam-rate breakers). Connected mailboxes remain the Customer's property and responsibility.
5. Customer data
The Customer owns its workspace content — visitor events, prospects, sequences, and imports. We process visitor data as processor under the DPA. We use aggregated, de-identified service telemetry to operate and improve Reveelr; we do not train shared models on workspace content.
6. AI-generated content
Sequences, recommendations, and enrichment are generated assistance, provided as drafts. The Customer reviews and approves before use and is responsible for approved content. We don't warrant accuracy of enrichment or scoring.
7. Fees & renewal
Plans bill according to your order form, monthly or annually, in advance. Prices may change with 30 days' notice, effective at the next renewal. Fees are non-refundable except where required by law or stated otherwise.
8. Term, suspension & termination
Either party may terminate for material breach uncured after 30 days' notice. You may cancel any time, effective at period end. On termination, workspace data is exportable for 30 days, then deleted per the Privacy Policy.
9. Warranties & liability
The service is provided "as is"; we disclaim implied warranties to the extent permitted by law. Neither party is liable for indirect or consequential damages. Each party's aggregate liability is capped at fees paid in the preceding 12 months, except for breaches of Section 3, confidentiality, or IP infringement.
10. General
These Terms are governed by the laws of Delaware, USA. Disputes go first to good-faith negotiation, then to the state or federal courts of Delaware. If a provision is unenforceable, the rest stands. Updates follow the notice process in the Privacy Policy.